HOW TO ANSWER Competency Based Interview Questions (EXPERT TUTORIAL!)

HOW TO ANSWER Competency Based Interview Questions (EXPERT TUTORIAL!)


Hi, everybody! My name is Richard McMunn from the interview
training company. www.PassMyInterview.com, and in this tutorial
I am going to teach you how to answer competency based interview questions. If you have any kind of interview coming up,
I encourage you to watch this from beginning to end because I promise it’s going to make
a significant difference to your preparation, and more importantly, to your performance
at the interview. I want you to get the job. Now, before I get into it, a very warm welcome
to this tutorial. That’s me there on the right-hand side. My name is Richard McMunn. I am extremely passionate about helping people
pass their interviews and in this particular tutorial I’m going to focus specifically on
how to answer competency-based interview questions. As always, please do make sure you subscribe
to the channel by clicking the red button below the video. I’m creating and uploading new videos on a
weekly basis and I don’t want you to miss out. Also, if you enjoy the content and the sample
questions and answers I’m about to provide you, please do hit the LIKE button, give the
video a thumbs up. I would very, very much appreciate that. OK. So, the aim of this presentation is I want
to make you the standout candidate during your interview. I want you to pass. So how am I going to do that? Let’s get straight into it. So, first and foremost, how do you answer
competency-based interview questions? In order to tackle that we need to understand
what competencies are. Now this is going to take about a minute but
it’s very important. Now competencies are basically a set of skills
and attributes that are needed to perform the job to the required standard. And that is why most interviewers will utilize
competencies during interviews. They are actually very easy to answer, using
the structure that I am about to disclose. So, let’s say, for argument’s sake, you were
going for a customer service role and a lot of jobs require an ability to deliver great
customer service. What would be the competencies? Well you would need an ability to communicate
effectively. You would need to be able to provide great
customer service. You would have to deal with customer problems
as and when they arise. And you would also need to work effectively
whilst under pressure. So, there are four competencies. Now, if we take a look at the interview questions
based on the competencies, what could they be? Well, let’s have a look at the competency,
‘having an ability to communicate effectively.’ The interview questions would probably be:
“Describe a time when you demonstrated effective communication skills?” or “Describe a
time when you delivered a difficult message to a customer or a group of people?” And you will notice there’s a common theme
in these competency interview questions. They start off with – “Describe a time”
or “Describe a situation”, that means you have to give a specific example. I’m gonna disclose something in a minute that’s
gonna help you to stand out as the top candidate. Let’s have a look at another competency for
a customer service role. You have to work effectively under pressure. So, the interview questions would probably
be “Describe a time when you completed a difficult task whilst under pressure?” Or “Describe a situation when you worked
with other people to complete a difficult and time sensitive task?” So, how do we answer competency based interview
questions? We know what competencies are, we can work
out what kind of interview questions we will get asked! Let’s have a look at the structure. So, this is how to structure your answers
to get the highest scores possible. Excuse me. First of all, we start off with the SITUATION. Then we tell them what the TASK is. What ACTION we took. And then the RESULT. So, it’s SITUATION, TASK, ACTION, RESULT and
all you have to do is think of STAR -SITUATION TASK ACTION RESULT, and I’ll tell you something
in a second which will make you stand out. So, when you respond to the interview questions,
explain the situation you were in. Then explain the task that needed to be done. Then tell the interview panel the action that
you took and then explain the result following your actions. Always make sure the result is positive following
your actions, and then, this is a new thing but it will make you stand out at the end. Add another ‘R’ which is REFLECTION. So you would say at the end of your response
– “Upon reflection, I learned a lot from this situation and this is what I learned.” And I’ll give you a couple of examples in
a second of how to add the reflection bit at the end to make you the standout candidate. So, when responding to competency interview
questions, use situation, task, action, result and then reflection. So, how do we answer the questions? Let’s take a look at a sample competency-based
interview question of “Describe a time when you worked under pressure to complete a difficult
task?” So, here’s my sample answer. I’m going to utilize the star technique with
the R at the end, so situation: “One day at work, we received notification that one
of our key stock suppliers had gone into liquidation, meaning we were not able to supply our customers
with their orders. I volunteered to start sourcing a new supplier
who could send us the relevant stock within 24 hours meaning our customers would not be
delayed in receiving their orders. I started looking online and I drew up a short
list of three potential suppliers. I then conducted reviews of their service
before calling the one that had the best reviews to discuss commercial terms and delivery times. Within two hours of commencing the task, I
managed to source a new supplier who sent us the goods within 24 hours, meaning our
customers all received their orders on time. Upon reflection I learned how important it
is to remain calm under pressure and follow a logical plan. If you do this, you can resolve any type of
problem regardless of the pressure you are under.” So that reflection at the end really solidifies
your response and shows that you are a mature and intelligent employee. So, shall we take a look at another example? Another competency based interview question
and response? Yes, let’s do it. OK. So, “Describe a time when you changed how
you did something following feedback from someone else?” This is a real common competency-based interview
question. It shows that you can take on board feedback
and constructive criticism and then use it positively. So, once again: Situation, Task, Action, Result
and Reflection, and the question is “Describe a time when you changed how you did something
following feedback from someone else? Here’s the sample response: “During an appraisal
with my line manager, It was put to me that I needed to improve my technical skills when
using some Adobe software applications. This would in turn increase my output within
the team. I viewed it as my job to take on board the
feedback in a constructive manner and learn the new skills as professionally and quickly
as possible. I immediately signed up to an intensive two-day
online training course to learn the new software applications, and during the training course
I studied hard and quickly learned the new skills required. At the end of the course, I passed the final
exam with an eighty seven percent pass mark, and have since been using the new software
applications which has allowed me to complete more office tasks as and when required. I learned a lot from that situation, and I
now conduct my own six-monthly, self-appraisal to look at ways I can improve to help the
team increase output and performance.” So, those two are fantastic responses to those
competency-based interview questions. Now, if you would like more, 50 for more modules
to help you pass your interview, click the link below the video or go to my Web site
PassMyInterview.com. I’ll quickly show the website. This is the website. PassMyInterview.com. There’s over 550 excellent TrustPilot reviews
and it is a free online interview training course: you can get access to this for 30
days and you can be learning literally within two minutes. It’s me giving you all of the tutorials on
there and I cover every conceivable possible interview question you could get asked and
give you tips on how to answer it, and also more importantly, sample downloadable responses
to the interview questions. So, I hope you’ve enjoyed that tutorial. Don’t forget to go to PassMyInterview.com. If you have an interview coming up, I’d be
more than happy to give you a few sample competency-based interview questions. If you put them in the comments below. Don’t forget to subscribe. I hope you really enjoyed that guys, I love
helping you to pass your interviews. Thanks for watching. My name’s Richard McMunn and I wish you all
the best in your pursuit to passing your competency based interview. Thank you very much.

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