Effective Communication Skills Training Video: How to Show Empathy in 3 Easy Steps


come to our live webinars danoconnortraining.com communication training with Dan O’Connor hi everybody this is
Dan O’Connor and this week’s lesson is brought to you by the danger phrase “don’t worry” remember that when we say to
somebody don’t worry we tend to say that when
we want to make somebody feel better however what it does is make them feel
worse and minimizes whatever it is they’re worrying about. So the next time you feel like
saying “Don’t worry!” “It’ll get better,” or something like that,
instead remember there are three steps to being empathetic. Meaning, when somebody’s telling you about something that’s bothering them or
something they’re worrying about or something they feel bad about, there are three things you want to do.
You ready? Here they are: Number one, you want to
acknowledge whatever it is that is making them feel
bad. So for example my sister-in-law Michelle
By the way who works at OC2Interactive You wanna website that rocks? Go to OC2Interactive, and don’t let the competition win just because they have a better website
then you do. Michelle will answer customer service questions at OC2Interactive, and when she listens to me when I’m telling
her about something that’s making me feel bad, or some tragedy that I feel as though I’m
going through, all she ever does is say “WHAT?! THAT STINKS!” You know, she’ll use different language that but she will basically say, “That is horrible what you’re going
through mmm mmm mmm.” And that’s exactly the first thing people
want to hear. The second thing you want to say when you want to articulate to somebody when they’re feeling bad is you are there for them. You know you could say to them, “That’s
terrible what you’re going through– so you know I’m here for you, And
step number three is: You want to let the person know that you
will continue to be there for them if these things continue to happen
ir if they simply continue to feel bad. You could say something such as, “And I
want you to know that I will be here for you until you have
gotten through this white this ever happens to you again, or until this over. I’m going to be here
for you.” So remember instead of using the danger phrase ” Ah, Don’t worry!” Three-steps: step number one: let somebody know, “That stinks, what you’re going through, and I
understand that it stinks.” Number two: “I’m here for you during your
time of need.” And number three: “I will continue to be
here for you, if you need me.” And if you can do that
you will be a savvy, powerful communicator who does not use
the danger phrase, “Don’t worry!” Or anything like that, that
minimizes somebody else’s personal tragedy. So, for
more like like that make sure to stop by www.danoconnortraining.com We have a new program on the store available on E-Z Pay 50 interactive video lessons so
check them out store.danoconnortraining.com,
make sure to check out the other lessons I have here on YouTube and subscribe to this channel,
make sure to leave your comments, like this video–or don’t like it–but
leave a comment and tell me why. And it me and want me to answer your
question in a video, send me a video question and I’ll answer it
for you in a video response. This is Dan O’Connor with Dan
O’Connor training dot com signing off!

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